Shipping policy

SHIPPING POLICY

At JUSENY, we strive to provide a global and efficient shopping experience. By working with an international logistics network, we manage our shipments as follows:

1. Order Processing

• All orders are processed and shipped through our associated logistics partners (AutoDS) within 1 to 3 business days after payment confirmation.

• Once your order has been processed, you will receive a confirmation email and, subsequently, your tracking number.

2. Estimated Delivery Times

As a multinational company working with direct suppliers, delivery times may vary based on the destination:

• Standard Shipping: Between 7 and 15 business days, depending on the location and the efficiency of the local postal service.

• Remote Areas: May experience delays of up to 20 business days.

Note: These timeframes are estimates. External factors such as customs clearance, holidays, or extreme weather conditions may impact the final delivery time.

3. Order Tracking

We want you to have peace of mind with your purchase. All our shipments include a tracking code. You can track your package directly on our website or through the link provided in your shipping confirmation email.

4. Shipping Costs

• Shipping costs will be calculated and clearly displayed on the checkout screen before you finalize your purchase.

• JUSENY is not responsible for any import fees or customs taxes that the destination country may apply. These charges are the sole responsibility of the customer.

5. Delivery Address

It is the customer's responsibility to provide a complete and correct shipping address. JUSENY is not liable for orders not delivered due to errors in the address provided by the user or the absence of the recipient at the time of delivery.

6. Issues and Non-Received Orders

If more than 30 business days have passed and you have not received your order, please contact our support team immediately. We will open an investigation with the carrier and provide you with a solution.